Refund policy

Return & Refund Policy

1. Return Eligibility

We accept returns within 7 days of the delivery date, provided that:

  • The product is unused, uninstalled, and in its original condition.
  • The product is returned in its original packaging with all accessories and documentation.
  • The item is not damaged due to misuse, negligence, improper storage, or handling after delivery.
  • Proof of purchase (invoice/order confirmation) is provided.

2. Non-Returnable Items

The following products are not eligible for return:

  • Custom-cut or customized products.
  • Special order items.
  • Products damaged due to improper use or installation.
  • Products showing signs of wear, use, or alteration.
  • Clearance, liquidation, or final-sale items.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit,
  • Defective upon arrival, or
  • Different from what was ordered,

please notify us within 48 hours of delivery by contacting our customer support team and providing:

  • Order number
  • Product photographs
  • Description of the issue

After verification, we will arrange a replacement or refund as applicable.

4. Return Process

To initiate a return:

  1. Contact our support team at [Email Address] or [Phone Number].
  2. Provide your order details and reason for return.
  3. Our team will review your request and provide return instructions.
  4. Once approved, securely pack the item and ship it to the designated return address.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly supplied product.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the return is due to our error.

7. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Vasila Tarpaulin
📞 Phone: [+91 83695 12212]
📧 Email: [vasilatarpaulin@gmai.com]

Our goal is to ensure a smooth and transparent shopping experience while maintaining the quality and integrity of our products.